Terms & Conditions
TERMS & CONDITIONS
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with trinity-wear.com. These terms and conditions only apply to website sales.
PRICING
All prices are in Pounds Sterling and include VAT. Delivery charges to any address in the UK mainland is £5.50 for under £2kg and £12 for larger boxes. When the order is £250+vat or more delivery is free. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
APPROVAL
We send an email for approval for every personalised logo, to ensure you are happy with the design. We can only provide a free set up on the first logo on a garment. If your logo is a hand drawing/photo as opposed to a computer vector it is not possible to work with it. It maybe possible to get the artwork vectored and there would be an extra charge for this. Also the free set up does not include large back embroideries or designs over 10,000 stitches. Only one free logo per order. Extra names that need embroidering under a left chest logo carry an extra charge and are not free. Extra logos are not free and incur a set up fee of £15 + vat. A charge to stitch out each logo is also applicable and will depend upon size and complexity. The set up charge for customers own garments and trade embroidery is £20+ vat.
PAYMENT
Our online payment system is operated by STRIPE, where you can pay by debit/credit card. All fees are picked up by us, so you only pay for the goods and services we are providing. Cheques are accepted by post and only upon receipt of a cheque will goods be sent out. Bank transfers are also acceptable, and goods will be sent out once payment has been received. Please email us if you require a bank transfer and we will send you an invoice with bank details.
PRODUCT AVAILABILITY
Items are rarely out of stock, however occasionally it happens. If any of your chosen items are out of stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by trinity-wear.com to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed. Or offer you an alternative.
PRODUCT IMAGES AND DESCRIPTIONS
The colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may unfortunately occur.
ACCEPTING ORDERS AND SECURITY
When you place an order, either by using our online ordering service or by telephone, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, if this is the case we will e-mail you as soon as possible to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
DELIVERY
Delivery charges to any address in the mainland UK is £5.50 for under 2kg and £12 for larger boxes. When the order is £250+vat delivery is free. Any exceptions will be clearly marked on the website where relevant. We also offer a free collection. Please phone or email before coming.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8am and 6.00pm. Unfortunately we cannot specify an exact time. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
REFUNDS/CANCELLATIONS
Should your plain (non decorated) purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 7 days after delivery. Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. We will not refund delivery costs however. There may also be a re-stocking fee depending on the quantity and type of garment being returned.
Customised goods are exempt from the 7-day right to return and are non-returnable except for genuine defects. Also we cannot refund or replace items that are the wrong size. Please carefully check the size information on each product before ordering. The sizes are given in inches. Please use these measurements to check which sizes you require. If you wish to cancel after the logo has been made but before the logo has been applied to the garments there is a £15+vat cancellation charge to cover digitisation costs.
TRANSIT DAMAGE
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our design studio in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of the packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible. We will require the damaged goods back again and seek re-imbursement from the carrier.
FAULTY GOODS
Faulty goods will be replaced. We do require the goods to be returned to us for inspection and to be able to return them to the manufacturer. If goods cannot be replaced, then an alternative product will be offered or a full refund given. Your statutory rights will not be affected.
LEGAL
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These Terms and Conditions only cover the Trinity-Wear website. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of websites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Trinity-wear.com is a trading name of Trinity Schoolwear: 4 Newbury Close,Wigston, Leicester, LE18 2JJ.
We do not guarantee that this website will be compatible with all customers' computers.
COPYRIGHT
Trinity-wear.com owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, re-published, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent
Website Terms of Use
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
What's in these terms?
These terms tell you the rules for using our website, Trinity-wear.com (our "site").
The site is operated by Trinity schoolwear ("we"). We have our registered office at 4 Newbury Close, Wigston, Leicester, LE18 2JJ. Our VAT number is 158422308
By using our site you accept these terms.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy
Our Cookie Policy which sets out information about the cookies on our site.
We may make changes to these terms.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
We may suspend or withdraw our site
Our site is made available for use free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this Agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always try to tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
Unless we have given you permission, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You may use any part of the content on our site to promote our brand. You must not use any part of the content on our site for any other commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy [LINK TO PRIVACY POLICY].
Acceptable use
You may use our site only for lawful purposes.
You agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use.
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use section above.
If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details provided above.
Which country's laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you live outside the UK, please be aware that you are always entitled to any mandatory consumer protections applicable in the country where you live.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trade marks are registered
Trinity and the pencil logo are UK registered trademarks of TrinitySchoolwear. You are not permitted to use them without our approval.